I’m Daryl Huff, partner at Automatica.

What are the benefits of having a dedicated technician?

At Automatica, our customers really appreciate the dedicated tech for each of their accounts for numerous reasons; that tech becomes familiar not only with their computing environment but it also, the tech becomes familiar with the team and staff that they got to work with in the organization. Once that rapport is established, they are able to quickly identify any areas of concern.

The team is able to lean on their dedicated tech for all troubleshooting and questions regarding their work stations. The dedicated tech shows up at your workspace, they can immediately check the server, check all the workstations. They are familiar with the environment and they can check in with everybody and it’s like having a person on your team.

The dedicated tech allows Automatica to address challenges and provide unique solutions tailored to our customers’ environment.”